Frequently Asked Questions
When are utility bills due?
Utility bills are mailed to residents by the 15th of each month and are due and payable by the 30th of each month. A 10% per service penalty applies for any bills not paid by 8:00 AM the following day.
What does it mean if I receive a delinquency notice?
If your payment for your utility bill is not received by the date listed on the bills, usually the 30th of each month, then your account will become "Delinquent". Delinquent account notices are mailed out by the 5th of each month. On these notices, there is a "Disconnection Date" listed and this is the last day to either make payment, in full, of the past due balance or to contact City Hall to request a billing arrangement. If there has been no outreach by the customer to city hall to discuss payment arrangements or make a payment, then the appropriate utility superintendent will be asked to disconnect service from the account. Once a service has become disconnected, a $100 reconnection fee must be paid, in full, plus the past due balance, in order to be connected again. These payments must be received by 3pm to guarantee a same-day reconnection. Disconnection of services will not occur on a Friday, Saturday, Sunday, legal holiday, or the day before a legal holiday.
For further information, please refer to the Utility Billing Policy.
Where do I pay my utility bill?
- Cash, check, MasterCard, and Visa are all acceptable forms of payment.
- City of Lake Crystal, PO Box 86 Lake Crystal, MN 56055
- Bills can be paid at the front desk of City Hall during office hours or placed in the drop box on the north side of the building.
- Go paperless & Pay online. Create an account and select paperless statements to no longer receive paper statements in the mail. Autopay is also available.
- Pay by phone: (507) 726-2538
Where do I pick up a Building Permit Application?
Building permit applications are available at City Hall or online.
How long does it take to receive a Building Permit?
Once you return your building permit application to City Hall or Prokore, it will take 7 to 10 days to process. City Staff will call you when it is ready for pickup. If you are building a new home it will take 10 to 15 days. All fees must be paid before you may begin your project.
When is garbage & recycling collection?
Collection is every Friday (unless notified due to weather or observed holiday).