Frequently Asked Questions
When are utility bills due?
Utility bills are mailed to residents on the 16th of each month and are due and payable by the 30th of each month. A 10% per service penalty applies for any unpaid bills.
Where do I pay my utility bill?
- Cash, check, MasterCard, and Visa are all acceptable forms of payment.
- City of Lake Crystal, PO Box 86 Lake Crystal, MN 56055
- Bills can be paid at the front desk of City Hall during office hours or placed in the drop box on the north side of the building.
- Go paperless & Pay online. Create an account and select paperless statements to no longer receive paper statements in the mail. Autopay is also available.
- Pay by phone: (507) 726-2538
Where do pick up a Building Permit Application?
Building permit applications are available at City Hall or online.
How long does it take to receive a Building Permit?
Once you return your building permit application to City Hall or Prokore, it will take 7 to 10 days to process. City Staff will call you when it is ready for pickup. If you are building a new home it will take 10 to 15 days. All fees must be paid before you may begin your project.
When is garbage & recycling collection?
Collection is every Friday (unless notified due to weather or observed holiday).